IT Services
Fast, reliable answers
Knowledgable support staff with answers to your IT problems
Friendly, helpful Staff
We pride ourselves in helping clients feel as ease, we understand IT can be difficult at times
Regular catch-ups
Proactive reports and catch-ups to discuss where IT improvements can be made
We understand your business
We take the time to fully understand how your business works and tailor solutions to fit
What We offer?
Benefits our clients love
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Our Services
Services that help you and your team get the most out of technology
We manage and maintain of all aspects of your IT setup such as computers, printers, internet connection, WiFi, servers and cloud services such as Microsoft 365.
You and your team can contact us for help using our dedicated IT support line 02 8011 1021 (Option 2) or email support@cloud9it.net.au
Benefits
- Australia based phone and email support
- Unlimited Remote Support
- 24/7 Computer monitoring
- 24/7 computer windows patching
- OnSite Support, we come to your office and fix issue
Dropbox for business is a fantastic document storage solution in the cloud that allows you and your team to store, edit and collaborate together.
Benefits
- Store company documents in the cloud
- Access documents from any computer from any location
- Collaborate on documents with internal employees and external clients
- Document backup options such as, document versions and document roll back.
Our backup and disaster recovery solution protects your business critical data by backing up as many time a day your require and stores the backup onsite and offsite.
Benefits
- Robust business grade backup software
- Backup Windows Servers, Desktops and Microsoft 365 data
- All data backed up is stored in the cloud within Australia, not overseas.
- Fully managed by Cloud 9 IT
Cloud based phone systems are taking things to a new level over old cumbersome telephone systems
Benefits
- Low cost calling plans
- Use your existing telephone number
- Make and receive calls from either a desk phone, mobile phone or software on your computer
- Voicemail can be sent to your email address with attachment
- Perfect in hot desk offices
Microsoft 365 is designed to help you achieve more with innovative Office apps, intelligent cloud services, and world-class security.
Benefits
- Install desktop Office apps, Word, Excel, PowerPoint and Outlook
- SharePoint Online, store all business documents and access from anywhere
- OneDrive for business, access your my documents folder, desktop from any location
- Business grade email solution
Protecting your business is a multi-layered approach, with this in mind we offer security products such as buiness grade anti-virus with web protection and hardware security devices to protect your network.
Benefits
- Computer Anti-Virus software
- Web protection software
- Business grade security firewalls
- 24/7 monitoring and alerting
Get the best IT consulting advice from our over 13+ years of IT industry experience
Benefits
- Projects
- Infrastructure audits
- Cloud Migrations
- Business automation
Our domain and web hosting is based within Australia and utilise enterprise grade hardware
Benefits
- Wordpress website hosting
- Hourly website backups
- Domain name management and renewals
Clients on Cloud 9
Client satisfaction is our major goal. See what our clients are saying about us.
"We have worked with Cloud 9 IT for nearly three years and couldnt be happier, they have become an important part of our business – providing timely support to maintain continuity and helping us improve our systems and performance over time."
Managing Director
Australian Eggs
"Our experience with Cloud9IT has been completely different to other IT businesses, they treat each business like it is their own, suggesting cost-effective solutions to optimise business performance. Cloud 9 IT are a trustworthy IT provider"
Franchisee
Belle Property
"We love working with Matt and Cloud9 IT. They are responsive, can always find the solution to my problems quickly & most importantly he is patient and so easy to deal with. knowing that they are there for me whenever I need help is great."
Business Owner
Being Bold
"Matt has been a pleasure to deal with in helping us set up our new brand new vetinary clinic. He is prompt in answering queries and goes above and beyond to be helpful. I am happy to recommend Cloud 9 IT to anyone needing IT solutions and support"
Business Owner
Inner West Cat Hospital
"Cloud 9 IT have been our IT experts for some years now, tbeir team is extremely helpful with any problems we have which seams to be very few since he has taken over our IT support. We can highly recommend Cloud 9 IT services to other businesses."
Service Manager
MDI